Frequently Asked Questions (FAQs)
Where Your Money Goes
So you can see what we put into our products, and how we look after our customers. But you might be thinking – okay, but I want to know what I’m really paying for? What factors impact the price?
Well friends, – we did say we were transparent…
Making a choice between ‘that’ll do’ and ‘that’s better’ is something you need to decide based on importance and value to you and your needs.
For Wilded Family it’s always been about ‘that’s better’ and we are very particular about our timber suppliers for WILDED FAMILY. We always look at the supply chain and the environmental certificates of our suppliers.
Our wood is called Eco-plywood and it comes with a PEFC certificate.
Ech board is checked at manufacturing for any knots and we work out how to use the board so the natural wood grain and knots won’t obsure the words on the products. There’s a huge amount of process and work that goes into looking after the WILDED FAMILY brand and ensure the wood that they supply is to the standard of not only what we want, but need in order to maintain our only USP – the Wilded Family reputation.
Materials equate to roughly 65% of all of our costs. Each department has procurement and by doing so it ensures the materials we use are the best we can possibly afford…
If there’s one thing for sure and certain, no one loves learning more than we do. We live and breathe education and nature. Born and raised, spanning five families, we are the users as well as purveyors of the #WildedFamily.
Our company requires a multifunctional team, with a diverse range of skills and talent across manufacturing, design and services. Around 25% of our costs are labour, and although that’s on the high end of the spectrum, for us it’s a protected area of direct cost. We are an above the living wage employer, and each individual at Wilded Family is an integral part of our ability to succeed, with every role created through necessity, and one where we strive to improve the quality of life for each person in our WILDED FAMILY family.
We believe everyone deserves a #WildedFamily.
Our founders Family are a perfect representation of our community – honest, hard working and reliable. For over 40 years they have worked to make the planet and community better. For them, we will carry on their reputation and continue to build Wilded Family on the founding principles to create a generational change in primary education and inspire life long learners. Legacy and community is at the heart of WILDED FAMILY.
Our Founder – Stephanie – is determined to look after the future of the company, and she is constantly striving for better, encouraging all of us at WILDED FAMILY to believe in a world where life doesn’t have to be so hard. Through years of hard work – starting in environmental activism at the tender age of 12 – she has a true passion for the family business, the planet and education, she has invested in the company’s infrastructure to make the lives of our workforce and their environment not just enjoyable, but to feel loved.
This isn’t a job for us, and it’s not just a resources for you – this is our Wilded Family.
The Stuff Out of Our Control…
There are of course a multitude of external factors that can influence price. However, over the past 10 years or so, we have managed to incorporate the majority of cost fluctuations from the cost of materials to labour and more into our annual price review. This usually works out around a 5% price increase on our resources. Some years the timber prices don’t change much, and some years they go up a wee bit faster – it’s part science, and part art.
Ultimately we do our best to ensure our relationships with our stakeholders are well looked after. Even in the midst of COVID, our supply and stock meant our customers didn’t experience any detrimental shortage or price rise and we were able to continue relatively unscathed.
Looking at the market as a whole, and although we know there are many alternatives to a WILDED FAMILY – check our review blogs here – we are not a finite company. Our goals are not set on price competition or by ‘how much, how fast?’ – we’re far more interested in for why and for how long? Infinite belief in growth, community and life long family!
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If you want to get the information right from the founder, book a call with us and we’ll get you on the road to joining Wilded Family!
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